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      Why is my Blue Shadow crashing at startup?

      One of your configuration files may be corrupt, forcing a clean install is recommended.

      Blue Shadow will save configuration and files under your Documents folder under ..\OSAAP Technologies\BlueShadow4

      Example: where [username] is your windows account user name…

      C:\Users\[username]\Documents\OSAAP Technologies\BlueShadow4

      Within that directory, is the configuration file that can sometimes get corrupt… you simply need to delete it and then restart Blue Shadow… it will auto create a new file

      Full path example

      C:\Users\[username]\Documents\OSAAP Technologies\BlueShadow4\BlueShadow4Config.xml

       

      The following is used to force a clean install:

      1. Uninstall BlueShadow4
      2. Manually delete these two folders to ensure a clean restart
      3. Delete these two folder locations:
        1. C:\Users\[username]\Documents\OSAAP Technologies\BlueShadow4
        2. C:\Program Files (x86)\OSAAP Technologies\BlueShadow4
      4. Reinstall BlueShadow4

      NOTE: This assumes you have not been saving designs within these directories, if so, please create a backup first.